Toddler Sense Terms and Conditions/Policies
Toddler Sense’s Terms and Conditions aim to present a fair sustainable structure to all. We aim to provide the highest quality classes for all our customers, as is our need to secure the regular employment to secure the best Class Leaders and venues available.
We are committed to the safety of all persons who attend our lessons and to deliver the highest standard of service.
Participating in a Toddler Sense class is entirely at your own risk without any proven negligence, breach of duty of care or lack of due diligence by Toddler Sense Ltd., your local Franchise or its employees.
Paymemt Methods
We accept cash, cheques and BACS Payments.
BACS:please make payment to Thurrock Toddler Sense.
Sort code: 40-27-38 Account Number: 31297929
Please include your child's full name on the transaction and email Sian Bryant
([email protected]) once payment has been made.
Cheque: Please make cheques payable to Toddler Sense Thurrock.
Please include your child's name on the reverse side of the cheque.
Confirmation of place
Your place will only be confirmed on full payment. An acknowledgment will be sent with payment details however booking confirmation will only be sent when payment is received.
Refunds
A course or event may be cancelled provided you inform the Franchisee in writing within 7 days of the course commencing. Please note there may be an administration charge of up to one-class for any changes made.
You may offer your place to a friend as a gift provided you inform your Class Leader
Thank you for your understanding and co-operation.
Holidays and sickness policy:
Regrettably we cannot offer discounts or refunds to cover your booked holidays due to the need to ensure continuity of service.
You may offer your place to a friend who also has a toddler to a session you know you are unable to attend. You would need to inform your Class Leader in this instance.
Twins/Sibling discount:
Toddler Sense offers local discounts for twins and siblings.
A parent with twins/siblings will need to have either another adult or an arrangement with another parent, should they need to take one of the twins to the bathroom. The Class Leader can never be responsible for your child.
Supervision and withdrawal of service
All children must be supervised at all times and not left unattended. The Class Leader cannot be responsible for a child at any time. Regrettably as our classes are not designed for babies under 13 months or older children unless specifically invited. Younger babies (aged between birth and 12 months) attending with their older sibling must be supervised at all times. Please be aware that if children are aged above 4 years they will not be able to play on the equipment or participate in the activities due to health and safety reasons. They are welcome to attend; however, it is recommended that you bring along colouring books, story books, etc. to keep them entertained during the sessions.
Should a carer or associated visitor behave in a way that the Class Leader feels is unreasonable then the company reserves the rights to withdraw the provision of classes to the client.
Renewals:
No later than two weeks before your term runs out your class leader will ask you whether you wish to renew for another term. The Class Leader will inform you of the mechanism to rebook your space and payment terms. Note however that places remain on a first come first served basis.
Cancellation of Classes policy:
Toddler Sense will endeavour to run classes during bad weather e.g. snowy conditions. However should we need to cancel due to safety concerns, parents will be notified/contacted (please check your local Toddler Sense Facebook page and make sure your phone number is are kept up to date on our register).
An additional class will be offered if we have to cancel a class or refund against a future term’s fees. Regrettably we cannot automatically offer cash refunds.
Illness
Parents are asked to keep their toddler at home if they have a serious infection and to inform the setting as to the nature of the infection so that other parents can be alerted.
Please keep your toddler at home if he/she:
• Has a fever or has had one in the previous 24 hours
• Has had an upset stomach or Diarrhoea in the previous 48 hours
• Has heavy nasal discharge
• Has discharging eyes
Has symptoms of a possible communicable diseases such as:
• Measles
• Chicken pox
• German measles
• Whooping cough
• Impetigo
• Scarlett fever
• Hand, foot and mouth disease
• Norovirus
We cannot offer a refund for a lesson missed due to illness you may offer your place to a friend, who also has a toddler, to the session. You would need to inform your Class Leader in this instance.
Commitment to Equal Opportunities:
Toddler Sense has a commitment to ensure that the equipment and activities are value and worth to everyone regardless of race, culture, language, gender, age, experience, religion, background, ability or disability.
Data Protection
The information on this form contains personal data.
Toddler Sense and Toddler Sense will record, process and keep your personal information secure in accordance with the Data Protection Act 1998. Information will not be passed onto a third party unless you have opted in during the booking process.
Videos, photographs and confidentiality
We love you taking pictures or videos of your children during the course provided it doesn’t interfere with the class. In addition please always be sensitive of taking pictures of others without their permission. If you are asked to stop, please do respect the rights of others.
In addition if the Class Leader feels that the amount of video is excessive, not just short clips, then you may be asked to stop.
Please remember that much of the content of the class is under copyright and while we are very happy for you to practice at home, these are not to be incorporated into another public activity without our permission.
Protection of property
Please note that your property left in prams or bags is your responsibility and Toddler Sense cannot take any responsibility for the safeguarding of these items.
Health & Safety and Hygiene Policies:
Toddler Sense follows rigorous internal checks of the venue and its own equipment to ensure that they are clean and safe. Daily Risk Assessments are conducted.
Toddler Sense asks all parents and carers to remove their shoes while in class in order to reduce the chance of transmission of microorganisms. Shoes need to be worn to visit the bathroom within class times and care exercised to avoid slips. Children are strongly encouraged to wear non-slip socks.
Toddler Sense is a Gold Accredited member of the Children’s Activities Association and meets their standards in all operational aspects.
Changes to Terms and Conditions
Toddler Sense from time to time updates these T&Cs. It will inform you of changes through regular channels of communication and you have 14 days to opt out of accepting changes in writing. Failure to do so will entitle Toddler Sense to treat this agreement with you as being updated with the changes.
Contact details:
Class Leader: Sian Bryant
Tel:
E-mail: [email protected]
